Returns & Exchanges
At Herbaly, we want you to be completely satisfied with your sustainable fashion choices, which is why we offer a 30-day window for hassle-free returns and exchanges. All items must be in their original, unworn condition with tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked and secure transit.
Pack Your Items
Securely place your garments in their original eco-friendly packaging, ensuring all original labels and protective bags are included.
Drop Off and Refund
Drop your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing